Shipping Policy

Type of Transport
Delivery time: delivery within 2 business days of placing an order, urgent orders cannot be delivered during holidays.

If there is a delay, such as the delay of the product to the warehouse on the same day, the logistics problem cannot be delivered in time, etc., we will contact you in time by email.

For holiday orders, we will process them for you within 72hours. For urgent orders, you can contact us in the mail, and we will process your order in time.
 
During the transportation, we will follow up the logistics in time, and tell you the transportation method and order number of the product in time when shipping. If there are problems with the product during transportation, such as loss, we will inform you in time. And reissue it for you in time. Please rest assured that we will keep track of your logistics information until you receive it.

The express companies we cooperate with and commonly use are: FedEx, DHL, and Deutsche Post. We do not support the designated courier company.

2. Shipping
First of all, we support delivery to the United States. The main market of this website is the United States.  
For each country's shipping area, freight and other information, see the following table:

Counrty	Shipping Days
Germany	5~10 days
United Kingdom	5~10 days
France	5~10 days
Italy	5~10 days
Switzerland	7~14 days
Norway	7~14 days
Sweden	5~10 days
Spain	5~10 days
Denmark	5~10 days
Poland	7~14 days
Portugal	5~10 days
Austria	7~14 days
Finland	7~14 days
Netherlands (the)	5~10 days
Canada	7~14 days
United States	5~10 days
Australia	7~14 days

 

3. Update order delivery

If you want to change the address before the product is sent, you can contact us via email, We will know the information of your order update, and we will deliver the goods to you according to the accurate address. If you don't want the product or want to change to another product before sending it, you can contact us and we will cancel the order for you.

Update the order in transit: If you want to update the order address after the item is sent, you can contact us in the mail, we will communicate with the logistics provider, and it may be unsuccessful to modify the address. Or we will give you a contact number, and you will communicate directly with the courier (it is recommended to carefully check the order information when purchasing, so as to avoid unnecessary troubles)

4. The item never arrived (lost in transit)
If you have never received the purchased product, please rest assured, we will reissue a new, intact product for you. Regarding the loss of the package, we will contact the logistics company, and you will definitely receive the product you purchased.